If you don’t have Shipping Policies set up by November 1, or if your Shipping Policy is not “complete,” your items will appear as unavailable to some or all Buyers in the marketplace. To avoid disruptions to your store and sales, we recommend making sure your Shipping Policies are set up for all potential orders.
This is a guide to navigating a “complete” Shipping Policy. For a more in-depth guide (with video) to setting up your Shipping Policies, head here.
What is a “complete” Shipping Policy?
“Complete” means that your Shipping Policy will need to have at least one shipping method to cover the possibility of all orders through your shop. Within your Shipping Policy, you can have as many methods as you like, which can be as granular as you want, but it’s essential to have at least one “complete” method. That looks as follows:
- Ensure the ‘Order subtotal must be at least/under’ is 0.00
- Select “All mt items” from the ‘Method applies to’ section on the left of your method (this is the default option):
- The final line of the method uses “and up” with either a ‘Flat rate’ or ‘Per each additional’ value for the quantity or weight range.
Example: In the screenshot below, I’ve applied to a flat rate of €20 for orders of 21 items and up. If you’re setting up your method by weight, you can apply a flat rate charge for above a certain weight.
Example: In the screenshot below, I’ve applied an incremental charge of €5 per each additional 500 grams over 2kg (2000 grams). If you’re setting up your method by quantity, you can apply ‘per each’ for additional items over a certain number (e.g. €5 per each additional 2 items).
Any Shipping Policy that doesn’t have a method that takes into account all order possibilities will be considered incomplete and your listings will appear as unavailable to buyers in that region. A Shipping Policy that covers just one format or orders up to a limited range (2kg, for example) will be considered incomplete.
How do I know if my Shipping Policy is complete?
We’ve added some indicators in the Shipping Policy editor to make it clear when your Policy is complete or if it needs work (and what you need to do to get it to a complete state).
To the right side of each of your policies, you’ll either see a green checkmark saying “This policy is complete” or a red exclamation point saying “This policy is incomplete.” If you see green, you’re good to go; this policy will be applied in the Marketplace, and the shipping costs will automatically be applied to your buyers’ orders.
Note, even if your Shipping Policy is showing as complete, it’s important to double-check you’ve inputted your shipping costs correctly to ensure your buyers will be charged the desired amount for shipping when an order is placed.
If you see red, you’ll need to either set up a new policy (if you want to ship to that region) or tweak the policy to get it to a valid state. If you click on the incomplete policy, you’ll get a banner with more information on what you need to add or remove to make the policy complete.
In the above example, as it’s an empty method, the banner is telling me all the things I’m missing to make it complete. You can click through each hyperlink for further details on “Formats, “Order sizes,” and “Order values.”
If you have a shipping method set up that’s missing just one element in order for it to be complete, the banner will specify what it is. In the example below, my only shipping method has a €20.00 value for “Order subtotal must be at least.” This should be removed to apply to orders of all values.
Note, if you want to restrict your orders to being over a certain value, you can determine this in your Minimum Order Total in Seller Settings. The ‘Order subtotal’ field in your Shipping Policies won’t affect that setting.
The following are considered incomplete policies:
- No “All my items” method, but separate methods for each format, e.g. Vinyl (Large), Vinyl (Small), CDs, Cassettes, etc. This doesn’t account for formats not listed in the editor, and therefore is considered incomplete.
- A method only offering local pickup. Local pickup cannot be offered exclusively with no postal options.
- A shipping method with the “Order subtotal must be at least” above 0.00. To prevent orders below a certain amount being placed, you can use the “Minimum Order Total” in your Seller Settings. Even though the amount in your ‘Order Subtotal’ will be 0.00, the “Minimum Order Total” will be respected and orders below that value cannot be placed.
What will happen if you have no Shipping Policies?
If you don’t have a Shipping Policy set up, or it doesn’t cover all your potential orders (see above), your listings will show up as unavailable in the Buyer’s region. You won’t be blocked or banned from the Marketplace, but Buyers won’t be able to purchase from you.
Can I set up Shipping Policies for some countries and not others?
You control where you’re willing to ship to. If you’d like to only ship domestically, set up a Shipping Policy for your own country (again, make sure it covers all potential orders by format, quantity, and weight). Your listings will appear as unavailable to buyers outside of your country.
It’s the same process if you want to offer your inventory to only a handful of countries. Your listings will show up where you have complete Shipping Policies set up and will be unavailable in the countries with no Shipping Policies.
Looking for more Shipping Policy info? Find everything you need, from set-up guides with video walk-throughs, shipping rate templates, webinar recordings, FAQs, and more here.
- Shipping Policies Glossary
- An Overview of Improvements to the Shipping Policy Editor
- Discogs Webinar Series and FAQs for Sellers: Get Up to Speed On Shipping Policies
- Why We’re Updating the Discogs Marketplace in 2020.