Feedback is an integral part of buying and selling music on the Discogs Marketplace. Leaving feedback on an order is optional, but when it’s left it should help others benefit from your trading experience. It’s a good idea to exercise caution when leaving feedback for others, as it will become a permanent part of their trading history on Discogs.
Here’s a few simple tips to keep in mind when leaving feedback on Discogs!
How Do I Even Leave Feedback?
Feedback can only be left within 90 days of the order date. After an order has been placed, a ‘Leave Feedback’ link will be displayed on the right side of the order page. Buyers can leave feedback for sellers from the Purchases page. Sellers can leave feedback for buyers from the Orders page. Positive, negative or neutral feedback can be left based on the experience. Both the buyer and seller should wait until the order has been completed and any issues have been resolved before leaving feedback.
Shipping can take a long time and, unfortunately, is beyond the controller of anyone buying or selling on Discogs. USPS Media Mail takes about a week on average. International mail can sometimes take longer than a month. If you’re ordering a record or other item that you need by a certain date, make your needs known to the seller before placing the order to avoid disappointment.
Use the order page to communicate and make any concerns about the status of your order known before leaving feedback. If a seller is not communicating as necessary to resolve an order, you can file a Seller Not Responding report. Please allow a reasonable amount of time for the seller to respond, as not everyone is at their computer at all times.
Bro, Do You Even Play Grade?
Your interpretation of the record grading scale may be stricter or looser than the person you’re dealing with. Also note that the photos showing on Discogs depicting any release are general photos from the database. If you have any specific requirements, please contact the seller before placing an order. If you’ve received an order and have concerns about grading, communicate with the seller on the order page before leaving feedback.
We Can Work It Out
Unfortunately, sometimes packages get damaged or go missing in transit. Mistakes are made in grading. These are the joys and perils buying and selling music online. If you’re not satisfied with your order, communicate with the seller or buyer via messages on the order page first, giving them an option to resolve the issue before leaving feedback.
Keep Calm and Feedback On
Remain Calm. If you are upset or otherwise emotionally charged, step away from the issue until you are able to communicate with the other party amicably. Once one side responds aggressively a positive outcome is unlikely for anyone. Name calling, all-caps and strings of exclamation marks aren’t very helpful to any issue, in our experience. We encourage honest and polite feedback on all orders, whether it was a positive experience or if there was a dispute.
Abusive feedback is not allowed and might be removed if deemed necessary. if you think the other party is not following Discogs policy or have any other concerns, please contact Discogs Staff for advice. Buyer or seller can send in a Feedback Review Request and staff will then review the situation.