Order Management

Today we will walk you through the ideal order transaction.

First, from the seller‘s perspective:
You first receive the notification that you have an order. While we all keep in mind that not everyone hangs out at their computer all day, you create an invoice for the buyer not long after you get this notification. An invoice is really just where you clarify the payment and shipping information with the total owed. The shipping information should match exactly as you have stated in your listings. PayPal offers a feature to create an invoice for direct payment, or you can type up the information on the order page. The invoice can be sent in an email, but it is then even more important that the Order Status is updated to Invoice Sent and you notify the buyer in the conversation that you have sent it. As we frequently note in support requests, emails can and do get lost in spam and junk filters.
Once the Order Status has been updated and the buyer has received the invoice, they will then make the payment as necessary. Funds may take a couple of days to clear with some methods.
When you have received the payment, you will confirm that you have received it in the conversation on the order page and by updating the Order Status to Payment Received. It is then your responsibility to carefully package and ship out the order in a timely fashion, then updating the Order Status to Shipped. The order is not completed until the buyer has received their order and all is well. It is important to stay in communication directly on the order page as necessary.
In the case that the buyer does not respond to the invoice and communication, orders can be cancelled as appropriate. Check out the details in the Help Topics.
From the buyer‘s point of view:
You receive notification when you place an order and will then wait for an invoice from the seller. If you do not receive anything within a couple of days, try asking for the invoice on the order page. It is not recommended to make payment prior to receiving communication from the seller, as there are the rare few that may not respond as necessary or the item is no longer available. Be sure to clarify anything with the seller if necessary.
Once you have made the payment, communicate this to the seller directly on the order page so that they can confirm. The seller can then ship the order. When you receive your order, if there are any issues it is important to communicate with the seller before leaving feedback or placing any claim for the return of your funds. There may be a way to reach an agreement in the matter first.
If you place an order and quickly realize that you will not be able to complete it, you can ask the seller directly on the order page to kindly cancel the order Per Buyer’s Request. If the order and invoice are ignored, it will be cancelled as Non-Paying Buyer.
Feedback is optional but we encourage you to leave it so that others may benefit from your experience. Feedback can only be left within 90 days of the order date.
If you have not already, we recommend reading through the Discogs Seller’s Code and Discogs Buyer’s Code.
Should you have a question about an order and need to contact Support, please include any pertinent order numbers. It will save time and possibly sanity if you have that information available from the start.

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