Discogs How To: What To Do If The Seller Isn’t Responding
We’re tackling some commonly asked questions among our community to help you get the most out of Discogs! Let us know if you have a burning issue we can cover for you, and remember our Community Success team is here to help at any time of the day or night!
So you’ve found a record you can’t live without, you’ve placed an order, paid, now all of a sudden you’re getting nothing but radio silence from the seller. Let’s talk about what to do when it feels like you’re being ghosted by a seller.
Before freaking out keep in mind that the seller could have been tied up with other things, might not have a computer handy at all times, or could have connectivity issues. Give it a few days.
If you’ve been waiting with the patience of a saint but still haven’t heard anything, check the order page. You can find this page by the Marketplace tab at the top of the Discogs page > Purchases, then click on the order number. After four days a ‘Seller Not Responding?’ link will appear on the order page. Click this link to give the seller a nudge. They’ll receive an automated ‘Buyer Awaiting Response’ notice from Discogs to prompt communication on the order page. This will give the seller another 4 days to respond. If there’s still no communication line established, we’ll be in touch with them and will also give you further instructions via private message or email on how to proceed.
Most of the time it’s just a case of innocent miscommunication and is quickly resolved. Hopefully that record (or records, no judgment here) will find its way into your hands in no time.